Sweatshirt V-Neck Pippins (Made to Order)

Delivery to School Option: Orders can be dispatched to the school within 28 days (on average, 14 days). If the school accepts this option, customers can choose to have their order delivered directly to the school.

Collect from Store Option: Orders can be dispatched to a specified store within 5-7 working days. Customers will receive an email notification before they can collect the order from the store.

Standard Delivery Option: Orders can be dispatched to UK customers within 5-7 working days.

Priority Delivery Option: Orders can be dispatched to UK customers within 2-3 working days.

Next Day/48 Hour Delivery Option: Orders can be dispatched to UK customers within 1-2 working days. Please note that the delivery time frame mentioned here does not include the time for delivery itself, only the dispatch from the warehouse.

Free Delivery: Orders that qualify for Free Delivery will be delivered on a standard service, with the option to upgrade at an additional cost. However, if items are returned after qualifying for free delivery and the threshold is breached, a standard delivery charge may be deducted from any refund or replacement/exchange.

If your order goes missing during delivery, don't worry, we're here to help! Follow these steps:

Contact Us: Get in touch with our customer support team right away. You can call, email, or use live chat.

Lost Package Investigation: We'll start a thorough investigation with the delivery service to find your order. We'll keep you informed throughout the process.

Reshipment or Refund: If we can't locate your order, we'll offer to resend it (if available) or give you a full refund for the lost items.

Remember, lost packages are rare, but if it happens, we'll work hard to make things right and ensure your satisfaction with your shopping experience. If you have any issues or questions, just contact our customer support team, and we'll be happy to assist you! Your happiness is essential to us, and we appreciate your understanding in any delivery hiccups.

Yes, you can change your delivery address after placing an order, but here's what you need to know:

Act quickly and contact our customer support as soon as possible.
If your order is still being processed, we can update the address easily.
Once the order is in transit, changing the address may not be possible.
Certain delivery methods may have shorter processing times, making address changes harder.

Contact us through phone, email, or live chat to request the address change.
We're here to provide a positive shopping experience, and we appreciate your cooperation to ensure smooth delivery.

If your order arrives damaged, we're here to assist you. Please follow these steps:

Notify Us ASAP: If you receive a damaged item, it's essential to notify us as soon as possible. You can do this by contacting our customer support team through phone, email, or live chat.

Return the Item: We advise you to return the damaged item to us for inspection. You can do this either in-store or by sending it to our head office. Please include the receipt and ensure the return is made within 100 days of the purchase date.

Allow Inspection Time: Once we receive the damaged item, we'll carry out an inspection. Depending on the circumstances, we may need to involve the manufacturer for an independent assessment. Please be patient during this process, as it may take up to 28 days for the assessment if required.

Resolution: After the inspection, we will determine the appropriate resolution based on the extent of the damage and the assessment results. This may include a replacement, repair, or refund, depending on the situation and your preference.

Customer Satisfaction: Your satisfaction is our priority, and we aim to resolve any issues with damaged items promptly and fairly. We appreciate your understanding and cooperation throughout the process.

We strive to provide you with high-quality products, but sometimes unforeseen incidents occur during the delivery process. Rest assured, we're committed to rectifying any damage to ensure you have a positive shopping experience with us. If you have any questions or need further assistance, don't hesitate to reach out to our customer support team. We're here to help!

Yes, you can have your order delivered to a preferred school under certain conditions. Here's how it works:

Delivery to School Option: We offer a "Delivery to School" option where, if the school has opted in for this service, we can deliver your order directly to the school.

Availability and Opt-in: Before choosing this option, please ensure that the school you want as the delivery address has opted in for this service. If the school does not accept deliveries, we won't be able to use this option for your order.

Notification: If you select the "Delivery to School" option during checkout, we will notify you when the items are dispatched to the school. Please note that the school will have the discretion to make the order available to you at their own convenience and time.

Possible Delivery Charge: In some cases, if the school will not accept the delivery or is not opted in for this service, we may contact you to discuss changing the delivery option to your home or workplace. Depending on the situation, there might be a delivery charge associated with this change.

Please ensure you check with the preferred school and confirm their participation in the "Delivery to School" option before selecting it during checkout. If you have any questions or need further assistance, feel free to contact our customer support team. We're here to make your shopping experience as smooth as possible and are happy to help with any delivery-related queries.

Delivery to School Option: Free - £10. This option is available if the school accepts deliveries.
Collect from Store Option: £2 Up to £35 Basket then free. You can collect your order from our stores.
Standard Delivery Option: £2.99-£6.99 (weight based) Free over £65. Regular delivery for UK customers.
Priority Delivery Option: £5-£10. Faster shipping for UK customers.
Next Day/48 Hour Delivery Option: Cost varies. Expedited delivery for UK addresses.
Free Delivery: Cost is free for orders meeting the threshold £65
For specific delivery costs, check the options during checkout. If you have questions, contact our customer support for assistance. We're here to help!