Finding the right size for your order is essential to ensure a comfortable fit. Here's how you can determine the correct size:
Size Charts: Refer to the size charts provided on our website. Each product usually has its own size chart that displays measurements for different sizes (e.g., small, medium, large). Compare your body measurements with the size chart to find the best match.
Measure Yourself: Use a measuring tape to measure your body accurately. Take measurements for your chest/bust, waist, hips, inseam, and any other relevant areas based on the garment type.
Read Product Descriptions: Check the product descriptions for specific sizing information, as some items may have unique sizing considerations. Pay attention to any details or guidance provided by the manufacturer.
Customer Reviews: Read customer reviews to get insights into how the product fits. Some reviewers may mention whether the item runs true to size, large, or small.
Contact Customer Support: If you're still unsure about sizing, reach out to our customer support team at help@sud.co.uk. They can provide guidance and assistance in selecting the right size for your order.
Consider Comfort: Keep in mind that different clothing styles may have different fits. Consider whether you prefer a more relaxed or snug fit based on your personal preferences.
Exchange Policy: Remember that we offer exchanges for items if the size is not quite right, subject to our returns and exchange policy. So, you have the flexibility to exchange for a different size if needed.
At School Uniform Direct, we want to ensure that your school wear remains in excellent condition and lasts as long as possible. Here are some tips to help you get the most out of your garment:
Wash Dark Colours Separately: To prevent colour bleeding, always wash dark-coloured garments separately from light-coloured ones.
Wash Inside Out: Turning the garment inside out before washing minimises bobbling caused by washing machine drums pulling on the fabric fibres.
Keep Away from Fire: Ensure that garments are kept away from fire or any sources of high heat.
Have More Than One Garment: Due to heavy usage throughout the week, it's advisable to have multiple sets of each garment. This rotation will help extend the lifespan of your school uniform.
Use Less Powder/Detergent: Modern washing machines use less water, so it's essential to use a suitable amount of detergent to avoid color fading.
Avoid Fabric Softener: Fabric softeners may break down garment fibres and cause deformations. It's best to avoid using them.
Use Non-Biological Washing Powder/Detergent: Non-biological washing products are recommended as they do not contain enzymes that can break down colours and fibres.
Do NOT Tumble Dry or Use Direct Heat: Avoid tumble drying or exposing acrylic-based garments to direct heat over 40 degrees. This can cause the garment to change shape, bobble, and lose colour. For knitwear, sweatshirts, and sweatshirt cardigans, we do not recommend tumble drying.
By following these care tips, you can extend the life of your school uniform and keep it looking good for longer. Remember, all our garments undergo rigorous testing to ensure durability and quality, but proper care plays a significant role in maintaining their appearance. If you have any specific questions about caring for your garments, feel free to reach out to our customer support team at help@sud.co.uk. We're here to assist you in getting the most out of your school wear.
We understand your concern, and there could be a few reasons why your uniform has started to fade or bobble after washing. Here are some possible causes:
Excessive Detergent: Using too much detergent in your washing machine can lead to a higher concentration of chemicals, which may contribute to color fading.
Biological Detergents: Biological washing powders or detergents that contain enzymes can break down colors and fibers in garments, causing fading and bobbling.
Incorrect Washing Temperature: Washing garments at high temperatures can lead to color fading and damage to fibers, especially with certain fabrics.
Tumble Drying: Tumble drying garments, especially those made of acrylic-based materials, at high temperatures can cause them to change shape, bobble, and lose color.
Fabric Softener: Using fabric softener is not recommended, as it may break down garment fibers and cause deformations.
Overwashing: Frequent washing and heavy usage can contribute to bobbling and wear on the fabric.
To address these issues and help prolong the life of your uniform, consider the following tips:
Use a suitable amount of detergent, and opt for non-biological washing powders or detergents.
Wash your garments at the recommended temperature, and avoid tumble drying if possible.
Turn your garments inside out before washing to minimize bobbling.
Follow the care instructions provided by the manufacturer for each garment.
Consider having multiple sets of uniforms to rotate through, reducing the frequency of washing and wear.
If you have followed proper care instructions and still experience issues with fading or bobbling, please feel free to contact our customer support team at help@sud.co.uk. We're here to assist you and ensure your satisfaction with our schoolwear.
If your order goes missing during delivery, don't worry, we're here to help! Follow these steps:
Contact Us: Get in touch with our customer support team right away. You can call, email, or use live chat.
Lost Package Investigation: We'll start a thorough investigation with the delivery service to find your order. We'll keep you informed throughout the process.
Reshipment or Refund: If we can't locate your order, we'll offer to resend it (if available) or give you a full refund for the lost items.
Remember, lost packages are rare, but if it happens, we'll work hard to make things right and ensure your satisfaction with your shopping experience. If you have any issues or questions, just contact our customer support team, and we'll be happy to assist you! Your happiness is essential to us, and we appreciate your understanding in any delivery hiccups.
Yes, you can change your delivery address after placing an order, but here's what you need to know:
Act quickly and contact our customer support as soon as possible.
If your order is still being processed, we can update the address easily.
Once the order is in transit, changing the address may not be possible.
Certain delivery methods may have shorter processing times, making address changes harder.
Contact us through phone, email, or live chat to request the address change.
We're here to provide a positive shopping experience, and we appreciate your cooperation to ensure smooth delivery.
If your order arrives damaged, we're here to assist you. Please follow these steps:
Notify Us ASAP: If you receive a damaged item, it's essential to notify us as soon as possible. You can do this by contacting our customer support team through phone, email, or live chat.
Return the Item: We advise you to return the damaged item to us for inspection. You can do this either in-store or by sending it to our head office. Please include the receipt and ensure the return is made within 100 days of the purchase date.
Allow Inspection Time: Once we receive the damaged item, we'll carry out an inspection. Depending on the circumstances, we may need to involve the manufacturer for an independent assessment. Please be patient during this process, as it may take up to 28 days for the assessment if required.
Resolution: After the inspection, we will determine the appropriate resolution based on the extent of the damage and the assessment results. This may include a replacement, repair, or refund, depending on the situation and your preference.
Customer Satisfaction: Your satisfaction is our priority, and we aim to resolve any issues with damaged items promptly and fairly. We appreciate your understanding and cooperation throughout the process.
We strive to provide you with high-quality products, but sometimes unforeseen incidents occur during the delivery process. Rest assured, we're committed to rectifying any damage to ensure you have a positive shopping experience with us. If you have any questions or need further assistance, don't hesitate to reach out to our customer support team. We're here to help!
Yes, you can have your order delivered to a preferred school under certain conditions. Here's how it works:
Delivery to School Option: We offer a "Delivery to School" option where, if the school has opted in for this service, we can deliver your order directly to the school.
Availability and Opt-in: Before choosing this option, please ensure that the school you want as the delivery address has opted in for this service. If the school does not accept deliveries, we won't be able to use this option for your order.
Notification: If you select the "Delivery to School" option during checkout, we will notify you when the items are dispatched to the school. Please note that the school will have the discretion to make the order available to you at their own convenience and time.
Possible Delivery Charge: In some cases, if the school will not accept the delivery or is not opted in for this service, we may contact you to discuss changing the delivery option to your home or workplace. Depending on the situation, there might be a delivery charge associated with this change.
Please ensure you check with the preferred school and confirm their participation in the "Delivery to School" option before selecting it during checkout. If you have any questions or need further assistance, feel free to contact our customer support team. We're here to make your shopping experience as smooth as possible and are happy to help with any delivery-related queries.
Delivery to School Option: Free - £10. This option is available if the school accepts deliveries.
Collect from Store Option: £2 Up to £35 Basket then free. You can collect your order from our stores.
Standard Delivery Option: £2.99-£6.99 (weight based) Free over £65. Regular delivery for UK customers.
Priority Delivery Option: £5-£10. Faster shipping for UK customers.
Next Day/48 Hour Delivery Option: Cost varies. Expedited delivery for UK addresses.
Free Delivery: Cost is free for orders meeting the threshold £65
For specific delivery costs, check the options during checkout. If you have questions, contact our customer support for assistance. We're here to help!
